Overview
Thank you for choosing ZONO Academy. We are committed to providing a positive learning experience for all our users. This Refund Policy outlines our procedures regarding refunds for paid services on our e-learning platform.
Eligibility for Refunds
- Course Enrollment Fees: Refunds are eligible within 2 days from the date of enrollment for any paid course on ZONO Academy.
- Conditions for Refund: To be eligible for a refund, the following conditions must be met:
- The request for a refund must be submitted within the specified refund period.
- The user has not completed more than 10% of the course content.
- Refund requests are subject to review, and approval is at the discretion of ZONO Academy.
How to Request a Refund
- Contact Support: To initiate a refund request, users must contact our support team at admin@zonoacademy.com and provide the following information:
- Full name
- Email address associated with the ZONO Academy account
- Course title and enrollment date
- Reason for the refund request
- Refund Processing Time: Once a refund request is received, it will be reviewed, and the user will be notified of the decision within 14 business days. Approved refunds will be processed within 3 business days.
Non-Refundable Items
- Completed Courses: No refunds will be issued for courses that have been completed.
- Downloadable Content: Any downloadable materials or resources provided as part of a course are non-refundable.
Payment Disputes
- Chargebacks: Initiating a chargeback without prior communication with ZONO Academy may result in the suspension of the user's account.
- Resolution: If you believe there is an error or unauthorized transaction, please contact us at admin@zonoacademy.com to resolve the issue.
Changes to Refund Policy
ZONO Academy reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at admin@zonoacademy.com.
By using ZONO Academy, you agree to the terms of this Refund Policy.
Last Updated: 17/11/2023
